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It's MUCH better to talk than trying and understand it all by just reading about it here! So please DO call for an exploratory chat about how Empathy Insights can help you exploit your own people's Customer Service potential. Maybe I can even give you a free 'taster' with some immediate Empathy Insight on a couple of your calls (that I can make from here or you send me). OR, why not get started with an Empathy Insight as soon as possible? There's no time to lose! You may like to keep this: Empathy Insights page open as we talk so that you'll be able to more easily follow the basic options (opens a new window) |
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I look forward to hearing from you,
John
Jamieson
Cornwall, England
(available to work
'remotely' worldwide!)
Typically I'm available 8am to 6pm UK Time (3am to 1pm US
EST)
7 days a week (and other times by arrangement)
Tel UK: 0208 133
2413
Tel Intl: +44 208 133 2413
That's a standard UK
London landline number,
but comes straight through to my desktop here in Cornwall
OR, even better, call me on Skype,
id:john.jamieson1
Of course,
there's always Email too:
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Public Liability : £1,000,000 |
Wonder why we live in Cornwall?
The passion, sincerity and natural empathy of the Cornish and those attracted to live here leads to some of the very best customer service experiences I've ever had! Plus, take a look at my stunning photos and you'll appreciate some of the beauty here (also, I can really keep my costs and fees for you down by doing most of my work from my home-office).
For some photos, see www.utterlyfabfotos.com/
(use the Slide Show buttons: you might want to put a few relaxing minutes aside!)For example, this was the view from my home-office last year!
| What's
the quickest, most powerful and
cost-effective way to
WIN Customer Loyalty ? ...capturing the hearts , as well as the minds, of your customers! |
| "As a result of the economic
slowdown, business
leaders are focusing on the central
role of
customer service to simultaneously lower
costs and build customer
loyalty. The loss of a
profitable customer, or a potentially
profitable customer, is expensive and
preventable." 29th April 2009 Michael Maoz, VP Gartner Inc. PRNewswire |
| 'Customer Fatigue' is getting worse - we customers just won't stand for it when it's wrong, and just because it's 'right' doesn't mean we're going to stay either! |
| ...you must know by now
that Customer
Satisfaction is NO LONGER enough... Customers have to love doing business with you! |
| "The
truth of a thing is in the feel of it, not
the think of it" Stanley Kubrick |
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