Wonder what it feels like to be one your customers?
Ask for an Empathy Insight 'taster'
If you are quite new to Customer Empathy or Personal Service and would like to explore
this more, a great way to start our discussion is with a small Empathy Insight taster, from which I can offer you some great informal feedback -
simply by assessing a few of your current customer
Either you can send me a few recordings of typical customer
calls or I will call your business and record the calls. Then:
I will assess them,
walk you through the findings to share initial impressions, including playing some of the calls back to you
(over the phone, or in person)
and I'll even include a rough guestimate of your current
You may be surprised at how much can be gleaned from just a few calls.
All without obligation, of course!
If you'd like to take advantage of this offer, then do let me