My background
I'm John Jamieson and I have a unique
and interesting mix of left/right brain (analytical/creative) abilities, which have enabled me to see and
work with 'the big picture'. This has led to broad experience throughout UK, Europe and USA in areas
such as:
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- Presenting with Passion
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- Inspirational, original presentations on
Customer Service / Customer Empathy
- I have a unique inspirational and
motivational presentation skills
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- I've often been compared to
management guru Tom Peters in my own presentation style and passion of
delivery!
- I can always be relied on
for an entertaining impromptu presentation filler when required!
- I have helped many executives/ CEOs to
get clear on their own message and learn to deliver it with passion
- Run 'Presenting with
Passion' Training courses - for everyone (from front line to executives)
- Marketing Technology business solutions throughout
Europe
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- As a European Marketing Manager
for Wang Computer solutions I had extensive experience of marketing 'bleeding-edge'
solutions to various markets and cultures
- and also of taking a lead in helping define the overall Wang
corporate strategy and vision
Customer
Empathy
I'm particularly proud to be the
originator of the concept of 'Customer Empathy' in the UK which many people have assured me
has played a leading role in shifting the entire UK Customer Service industry (and possibly influenced
worldwide) from being driven by what's being
done to customers to how customers are being made to feel.
Way back
in 1992 (with a background in Technology, Marketing and Business Re-engineering Solutions
Consultancy) I sat back and wondered if companies really knew, or could appreciate, exactly how it
felt to be one of their own customers.
Despite the massive amounts of effort to improve their internal 'business processes' and
staff 'training', did anyone really know (or care) how the customers actually felt about it all?
Was it even possible to objectively assess customers' feelings? As a customer myself I noticed that there were
many impressions that just could NOT be disputed and so I devised both an objective "Empathy Rating" of
subjective customer feelings and an
auditing process to give a deep cultural Insight into the whole
Customer Experience.
Many executives in my client companies politely
humoured me when they heard I had been engaged to research their 'Customer Empathy' using a
revolutionary new system for objectively measuring customers' subjective feelings with the "Empathy
Rating" I had invented, until, that is, they experienced for themselves what it felt like to
be one of THEIR own customers (then it was usually red faces all round!)
Summary
Even though there's so much that could be
written about it all, it would be much easier for us to discuss your situation and needs in areas such
as:
do give me a
call.
With Customer Service, it's not all the grand things you do that makes
the difference,
that makes us feel good; it's the sincerity and genuineness of your people!
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