Empathy Insight: Customers that Love your Company (pun intended!)-Srategic Consulting

Strategic Consulting and Coaching

Are you 100% clear in your understanding and ability to communicate your message / strategy / vision in a clear, inspirational way? Would you like some help in clarifying, developing or refining your company's own (or your own) Vision, Mission or Strategy?

People have often remarked on my unique talent to be able to quickly see and help them grasp their own 'big picture'. It's a fascinating process for us to quickly drill down to the core message, identify, develop and then present 'the big picture' of yourself and/or your business. My executive clients and I have enjoyed applying it in many ways, with great results, e.g. to help you/ your team with:

Clarifying and putting punch into your Business Strategy and Vision, in a way that will be meaningful to all your people (no more generic, vanilla, meaningless Mission, etc. statements!)
Coaching you to present that or any message in powerful and passionate ways (both internally and getting top ratings at conferences, etc.)

NB All this applies equally from the smallest to the biggest businesses or projects!

I have put these two services of Strategic Vision and Presentation Development together on the same page because they are SO closely linked:

developing a Vision/Mission inevitably culminates in how it will communicated and presented
working on presentations invariably involves delving deeper into the underlying message, Vision or Mission behind it.

"John is a unique individual who has been a consistently outstanding personal and business consultant for me. From coaching me to hone my presentations skills to become a first class presenter and developing our company presentation which I then presented to win the "Sunday Times / Anderson Consulting IT in Business Award", to performing the remarkable Customer Empathy audits with us, to using his management consultancy skills to both facilitate our Board to get clarity of our Vision and to support our Business Process Management revolution.

"John has always been a tremendous asset to our team and to me personally. With his uncanny ability to able to see the 'bigger picture' and reduce it down to the simple but powerful fundamentals, John can always be relied upon for bringing boundless enthusiasm, insight, creativity and downright common sense to every project. His final assignment before I retired was to be our Customer Service consultant for European Operations, where he proved that his unique approaches to bringing out the human element in business translated easily into other European cultures."

Ken Sinfield, Head of European Operations, Royal Sun Alliance

The Big Picture
My unique ability to help you see the 'big picture' uses both Left (analytical) and Right (creative) Brain functions.

I can both rapidly absorb all the complexities that make up 'the big picture' and quickly synthesize creative, but simple, powerful answers, strategies and visions that are just waiting to be drawn out, as well as help you devise imaginative, creative and expressive ways of compiling and delivering the core message:

I was able to take one look a huge whiteboard full of flowcharts in the first meeting in my first job at Plessey in 1979, and simply point out a solution that had eluded the managers for weeks (yes, there were a few surprised faces!)
I was able to devise the Customer Empathy Audit in 1992, without any formal training in Customer Service or Market Research, by simply deciding there must be a way to measure "How it Feels to be a Customer" (I didn't just 'think outside the box', I didn't even know where the 'box' was in the first place!)
I was able to see what Wang Computers corporate vision and strategy should be in 1989, and found myself advising Dr Wang in the USA, even though I was then only a 'lowly' European Product Marketing Manager
I was able to take two companies (WPA and National Vulcan) into the Sunday Times / Anderson Consulting Best use of IT in Business Awards and help them win both times, by seeing beyond the obvious to grasp the magnitude of what they had REALLY achieved and help their CEOs to be able to appreciate, present and communicate it.
I have been able to support several more CEOs (such as Kevin Newman, CEO of First Direct) to dig down and uncover the core of their business messages and package them into a top-notch presentation
I have taken a leading role in the opening up of the market in the UK (and Europe) for Business Process Management services (streamlining internal process for efficiencies and better customer service - such as at National Vulcan Engineering Insurance, Manchester)
I give powerful personal support to Executives, by being able to see beyond the immediate and help them into seeing their own bigger picture and strengths

And so I can support you and your business too, whether small or large, with my Strategic Consulting and Coaching. This can start with a simple discussion or project, and develop from there.

"I am a small business woman with big aspirations. John has unfailingly been there with the most profound and helpful insights, advice and strategic input for me as I have been challenged to get my arms around my own 'big picture'!

" John's professionalism and affordability are, frankly, second to none. I would unhesitatingly recommend John to anyone with an interest in expanding their vision and a commitment to serving their staff, as well as their customers, very much better.

Alex Hamnett, Voyager Enterprises

Looking for Insight? A good place to start Big Picture work together is to develop a presentation of your business, its successes, strategies and vision, for a conference, say, or AGM. Or we may work specifically at eliciting your own Vision for your business, and/or in concert with your team, or, indeed to use an Empathy Audit to illuminate, inspire and provoke your own passion for your business.

Again, it's best to talk about options...

And, again, my rates are now pleasingly low, as I now longer have high overheads to support. We will always work within a budget to suit you.

I very much look forward to talking with you!

John Jamieson

"As a result of the economic slowdown, business leaders are focusing on the central role of customer service to simultaneously lower costs and build customer loyalty. The loss of a profitable customer, or a potentially profitable customer, is expensive and preventable."
29th April 2009 Michael Maoz, VP Gartner Inc. PRNewswire