Worldwide delivery of Empathy Insights

Interestingly, Customer Empathy is trans-national and even trans-cultural. 

This is because Empathy Insights are measuring core the human values such as sincerity, caring, friendliness, etc. that always make everyone feel good, it's really a universal language.  Just because they may be expressed in slightly different ways locally, when you know what you are looking for, the truth of where people are truly coming from still shines through. 

I have even helped to conduct an Empathy Audit in Spain, where all the calls were in Spanish and being analysed by a local team I had trained.  Amazingly, even though I couldn't understand what was being said, I was able to score the Empathy criteria exactly the same as the local Spanish speaking auditors simply by listening to the vocal tones!

So, so long as your business (or even part of your business) is English speaking with your customers, I can conduct Empathy Insights for you 'remotely' from here in Cornwall, England, as it is not essential to visit you to complete the audit.

And if you still needed a presentation at the end, then there's always video conferencing that can be arranged over the internet, or even those old-fashioned aeroplanes!